Booking, Cancellation & Refund Policy

North Alignment LLC · Last Updated JuLY 1, 2026

1. Overview

This Booking, Cancellation & Refund Policy applies to consultation requests, paid executive strategy sessions, and other appointments requested or booked through northalignment.co or through North Alignment Strategies’ scheduling tools.

This Policy is part of North Alignment Strategies’ website terms. If a signed client services agreement, statement of work, proposal, or invoice has different terms for a specific engagement, the signed engagement terms control for that engagement.

2. Booking platform

North Alignment Strategies uses a website booking tool to manage scheduling, availability, appointment requests, reminders, and, where applicable, payments or deposits. Booking availability shown online does not guarantee that North Alignment Strategies will accept every requested engagement.

3. Consultation bookings

A consultation is an introductory conversation to understand your goals, determine fit, and discuss possible next steps. A consultation does not create a client relationship, does not include formal advice or deliverables unless expressly stated, and does not guarantee that North Alignment Strategies will accept an engagement.

4. Larger consulting, facilitation, retreat, and governance engagements

Strategic planning facilitation, board retreat facilitation, governance and board alignment consulting, and other project-based work require a signed client services agreement and statement of work before services begin. Website booking for these services should be treated as a consultation request or scheduling step, not as final acceptance of the engagement.

5. Paid Executive Strategy Sessions

Paid Executive Strategy Sessions may be booked directly through the website when available. Unless otherwise stated on the booking page, payment is due at booking. The session includes the meeting time and any preparation or follow-up expressly described on the booking page or in the confirmation email.

Executive Strategy Sessions are designed for strategic problem-solving, organizational alignment, priority mapping, and change navigation. They do not include legal, financial, accounting, tax, HR, employment, or regulated professional advice.

6. Client Cooperation Requirement

North Alignment Strategies’ ability to provide effective services depends upon timely participation, communication, and cooperation from the client. North Alignment Strategies is not responsible for outcomes affected by incomplete information, delayed participation, or failure to implement recommendations.

7. Virtual Session Technology Disclaimer

Clients are responsible for maintaining adequate internet access, hardware, software, and audio/video capabilities necessary to participate in virtual sessions. Technology issues on the client side do not automatically entitle the client to a refund or additional session time.

8. Rescheduling

For consultations and Executive Strategy Sessions, please request rescheduling at least 48 hours before the scheduled start time. One reschedule may be allowed without an additional fee when requested at least 48 hours in advance.

Rescheduling requests made less than 48 hours before the start time may be treated as a late cancellation, depending on the circumstances and the service booked.

Retreats, workshops, and larger engagements are subject to the rescheduling terms in the signed statement of work.

9. Cancellations and refunds for Executive Strategy Sessions

• Cancellation at least 72 hours before the scheduled start time: eligible for a refund of amounts paid for the session, less any nonrefundable payment processing fees if applicable.
• Cancellation 48 to 72 hours before the scheduled start time: eligible for one reschedule or a 50% refund, less any nonrefundable payment processing fees if applicable.
• Cancellation less than 48 hours before the scheduled start time or failure to attend: not refundable and may be treated as a used session.
• North Alignment Strategies may make exceptions in its discretion for emergencies, illness, technology failures, or other circumstances.

10. No-shows and late arrivals

If you do not attend a booked session, the session may be treated as completed and nonrefundable. If you arrive late, the session will still end at the scheduled time unless North Alignment Strategies agrees otherwise.

11. Deposits and project fees

For larger engagements, deposits, milestone payments, final payments, cancellation fees, and refund rules will be stated in the proposal, invoice, client services agreement, or statement of work. Deposits are intended to compensate North Alignment Strategies for reserving calendar time, conducting preparation activities, reviewing materials, coordinating logistics, and declining other engagements. Once such work begins, all or part of a deposit may be deemed earned and nonrefundable.

12. Travel and expenses

Travel, lodging, meals, venue costs, materials, shipping, and other project expenses are not included unless stated in the applicable statement of work. Prepaid or nonrefundable travel and third-party expenses may remain payable by the client if an engagement is canceled, postponed, or materially changed.

13. Cancellations by North Alignment Strategies

If North Alignment Strategies must cancel or reschedule a session, North Alignment Strategies will attempt to offer a reasonable replacement time. For paid Executive Strategy Sessions canceled by North Alignment Strategies and not rescheduled, North Alignment Strategies will refund amounts paid for the canceled session.

14. Chargeback Protection

Clients agree not to initiate a payment dispute or chargeback for services that have been delivered, partially delivered, reserved, scheduled, or performed in accordance with this Policy. North Alignment Strategies reserves the right to provide documentation supporting the transaction to payment processors and financial institutions.

15. Payment processing

Payments may be processed by third-party payment processors. Processing fees, card network rules, bank delays, and processor refund rules may affect timing and the amount returned. North Alignment Strategies does not control third-party payment processor policies.

16. Force majeure

North Alignment Strategies is not responsible for delay or failure caused by events beyond reasonable control, including illness, emergency, extreme weather, travel disruption, venue closure, power or internet outage, platform failure, acts of government, labor disruption, or other circumstances outside reasonable control. North Alignment Strategies will work in good faith to reschedule when appropriate.

17. Agreement to this Policy

By requesting or booking a consultation, session, or appointment through the website, you agree to this Policy, the Website Terms of Use, and the Privacy Policy.